As an IT manager today, you’re continually forced to do more with less. You need to respond to your employees’ demands for flexibility and mobility, ensure a high-level of security, and ensure your overall IT infrastructure is scalable and cost-effective.
Managing disparate desktop set-ups and responding to ongoing demands from all corners can be complex and time-consuming. All of this can leave you bogged-down with administrative duties, like on-boarding new users and providing day-to-day fixes, rather than focusing on the ‘big picture’ of your organisation’s IT.
It’s for this reason that Phonetek offers our Managed Desktop Service. By taking care of your day-to-day user and technical support, security, data backup and recovery, and mobile device management, we can provide you with the reliability and stability you need.
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Service desk and end-user support
As soon as your people experience an issue, they can simply lodge a ticket with the Phonetek 24/7 Service Desk. Operational every day of the year, our service desk is staffed by experienced professionals with a focus on resolving the issue quickly and easily. The service desk team is available on phone, email and via the ServiceNow portal.
Technical support
We can also streamline your IT management – providing readily available technical support to ensure the optimal management of hardware devices and client management systems, whether they are onsite or remote. We always assign the very best technical resources to resolve any issues, fast.
User account and profile management
Setting up, maintaining and disabling user profiles can also be another laborious and time-consuming aspect of IT management. When you choose our Managed Desktop Services, we can take care of this aspect on your behalf – ensuring you can get new users up and running quickly, and respond quickly when a staff member leaves the organisation.
Data back-up and restoration
With Phonetek as your partner, you needn’t worry about establishing data recovery and back-up plans for your everyday desktop computing. Your data will be safely and securely backed up in our enterprise-grade datacentres, in line with the very latest security standards and compliance measures.
Mobile device management
To stay as productive as possible, your people need to work anywhere – on any device. However, managing a disparate selection of devices can be complex. Our experienced team can help you establish Bring Your Own Device (BYOD) policies and compliance measures that work for your organisation.
Security
Ensuring the security of your infrastructure is one of Phonetek’s key priorities. We ensure an optimal level of protection by providing vulnerability scanning and reporting, and deploying critical patches to managed applications, operating systems and hardware.
When it comes to the provision of managed IT services, Phonetek is a trusted partner for hundreds of organisations around Australia.
As well as offering highly responsive service desk, we are one of the few managed services providers that offers the flexibility of on-site and remote support so that, regardless of how you want us to help you, our dedicated team becomes an extension of your own organisation.
Support
• 24/7 support: our service desk operates every day of the year, providing your end-users and internal technical team with the support they need, when and where they need it.
• Experience and expertise: We always assign experienced technical professionals, and we are committed to the most rapid resolution possible.
• Accountability: We measure every single interaction your teams have with our service desk using the net promotor score (NPS) standard. Our team’s remuneration is directly linked to client satisfaction. Plus, your service desk agent will own each ticket, right through to closure.
• Flexibility: unlike other providers, we offer remote and on-site support to ensure our service is efficient, reliable and cost-effective – we’re an extension of your team.
Security
We have a focus on security in everything we do.
Our services are built first and foremost with it at their core and, as your managed services partner, we perform weekly unauthenticated scans to identify and resolve any vulnerabilities in your system, application or network under management.
We also deploy critical security patches to resolve vulnerabilities in Phonetek managed operating systems, hardware and applications as-standard and will alert you to all medium- and high-risk issues.
As an organisation, we are ISO 27001:2013 certified and have an ongoing programme of improvement to enhance our security frameworks and methodologies.
Capability
We have proven capability to deliver the best outcomes for you and your organisation.
We have over 20 years’ experience in providing managed services to the Canadian market, and have been ranked the number one managed services provider in Canada.
We are also a Microsoft Gold Partner, and have received countless awards and accolades for our work.
Over 1000 companies trust Phonetek to manage, support and grow their business.
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