Why use Managed Hybrid IT?

To support a range of diverse workloads, more organisations are establishing a Hybrid IT infrastructure with the potential to deliver cost-savings, increased flexibility, and added security.

However, for IT teams, maintaining a disparate and diverse infrastructure can be incredibly difficult. Faced with a complicated mix of solutions, devices, refresh cycles and management processes, you could end-up spending the majority of your time simply keeping things running.

Our Managed Hybrid IT service can do the hard work for you, enabling you to function more productively and effectively. Working closely with you to determine your needs, we’ll recommend a solution that’ll fit your workplace perfectly and help you migrate your workloads to the appropriate places, utilising our proven expertise to minimise risk and streamline the process.

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The key components of Hybrid IT

Rather than buying individual servers, software licenses, network equipment and data centre space, Phonetek can provide it all as a cost-effective bundle, and manage it on an ongoing basis, on your behalf.

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If you’re looking to transition a workload to the Microsoft Azure cloud, we can design and purchase your overall cloud solution, integrate it with your existing infrastructure, and manage it on your behalf.

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Hyperconverged infrastructure offers software-defined computing and storage. It streamlines the way in which you deploy, manage and scale your datacentre resources, by providing centralised, easy to manage, virtualised storage. Separate servers, storage networks and storage arrays can be replaced with a single hyperconverged solution to create an agile data center that easily scales with your business.

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With our Colocation service, you can take advantage of our superior data centre infrastructure nationwide, while still maintaining independent control over your servers.

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Data loss and downtime can be extremely costly to businesses of all sizes. We partner with leading backup and disaster recovery vendors to provide you with a business continuity plan you can rely on. You get the confidence of knowing that your valuable data is secure, protected and easily restored whenever you need it.

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Phonetek is your trusted partner for Infrastructure Management. We are one of the few Managed Service Providers that offers the flexibility of on-site and remote support. Whatever you need, our dedicated team becomes a true extension of your business.

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Why choose Phonetek as your hybrid partner?

With Phonetek’s Managed Hybrid IT Services, you get the best of both worlds: a unique combination of on-premise infrastructure and cloud-based services, to meet the specific needs of your workplace. We work closely with you to determine your needs from the outset, and we recommend a managed service to suit your workplace. We can help you migrate your services to the cloud, at your pace, utilising our proven expertise to minimise risk and make the process as streamlined as possible.


With security and risk increasing constantly, it can be difficult to stay compliant with reliable business continuity. Australian Cyber Emergency Response Team’s (AusCERT) named Phonetek their member organisation of 2018, as the company that had fixed the largest percentage of vulnerabilities and incidents. We can help you establish a more consistent security posture across all parts of your IT infrastructure. All of our cloud services are based in Australia, and we employ the very latest security protocols and processes to provide you with the best possible security guarantee.


With some of the highest accreditations in Australia (ISO27001:2006), our data centres offer exceptional physical and virtual security. Highly available, highly redundant, scalable and secure, our application hosting platform is built on leading enterprise technology with an availability SLA of 99.95%. The Phonetek cloud is also built on premium kit and hosted behind multiple layers of security. Your data is kept locally within Australia in our tier 3 data centres – just another reason why we’re trusted by some of Australia’s largest financial and legal companies.

Cost savings

The rise of as-a-service delivery models means IT departments are faced with decisions beyond choosing the right technology. There is now a range of payment options to choose from, the trick is to know which one is right for your company and your current project. We offer flexible payment plans to suit your cashflow needs, whether that is upfront investments in your technology or a fixed monthly plan.

Experience and expertise

Enjoy the peace of mind that comes with knowing your entire infrastructure is managed by a team of experts which has been providing secure ICT services for over 20 years. Phonetek has been named Australia’s #1 Managed Service Provider for 9 consecutive years. We can offer expert advice on how best to structure your IT environment and can also help you seamlessly migrate any suitable applications.


If your disparate IT systems are creating a complex management experience, we can provide consistent, reliable IT infrastructure support, around the clock. Regardless of how your infrastructure is designed and composed, we will provide your users with a seamless experience across your entire IT environment. You will receive a dedicated team consisting of top engineers, IT consultants and services agents which is there to help you, 24/7. We also offer a clear escalation path and rigorous SLAs.